Toll Booth - the Malaysian way

LDP Highway Toll Booth

I don't think many people realise that this has been a common practice at many toll booths in our highways - there were more Touch n Go/SmartTag counters opened than cash counters. I mean, what the heck? Is this a way for Touch n Go/SmartTag operators to convince people like us (Who always use cash on tolls) to buy their cards/tags? I was driving back from One Utama yesterday night and the 2 cash counters queue were awfully long and the 3 "express" counters were smooth. Think about this, if you can afford it, you would've went straight to the office and get the card/tag but what about those who can't afford it? I can't believe the toll operators open only 2 manual counters, especially on this festive season.

Try to notice a similiar situation the next time you go thru a toll booth - not the first time I've experienced this.

PS: I've just checked Touch n Go's website and this is extremely appropriate with their slogan "Why wait in line, when you can Touch n Go".